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Terms of Service
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These Terms of Service are the legal text. For the plain-English version of how we work with you, see Our Promise to Agents.

Our Promises →

Version: v0.1 STARTER — attorney review pending Last updated: April 20, 2026 Status: Draft for Google OAuth verification publication and partner onboarding. Binding final version will supersede this document after attorney review (target: post-May 10, 2026 Phase 2 budget gate).

A note before we begin

These Terms of Service govern your use of GigiGuides.Ai. We wrote them in plain language because a product that coaches real estate professionals on clarity should practice clarity. Every section starts with a one-sentence summary; longer detail follows.

This is a STARTER version (v0.1). It reflects how we actually intend to operate, but it has not completed formal attorney review. We are publishing it because Google OAuth verification, Twilio trust-hub onboarding, and several partner integrations all require a live, publicly hosted Terms of Service URL. When attorney-reviewed v1.0 ships, it will replace this document and we will notify users per Section 18.

1. Acceptance of these terms

Summary: By using GigiGuides.Ai, you agree to these terms.

These Terms of Service ("Terms") are a contract between you and Giant Guidance Inc. ("Giant Guidance," "we," "us," "our"), the company that operates GigiGuides.Ai (also referred to as "GigiGuides," "GiGi," or "the Service").

By creating an account, logging in, or using the Service in any way, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of a brokerage, team, or company, you represent that you have authority to bind that organization, and "you" includes that organization.

If you do not agree to these Terms, do not use the Service.

2. Who can use the Service

Summary: Licensed real estate professionals (and their support staff) who are at least 18 years old.

The Service is designed for:

  • Licensed real estate agents and brokers
  • Brokerage owners, team leads, and admins
  • Mortgage brokers and loan officers (mortgage vertical is BETA through MVP-3 — see Section 7)
  • Title professionals and escrow officers
  • Support staff, transaction coordinators, and marketing personnel within those businesses

Requirements:

  • You must be at least 18 years old
  • You must have authority to enter into contracts
  • You must comply with all applicable laws and professional licensing requirements
  • Where a license is required for your role, you must hold an active, in-good-standing license

We reserve the right to decline or terminate service to anyone at our discretion, consistent with applicable non-discrimination law.

3. Account creation and security

Summary: You are responsible for your account and for keeping your credentials safe.

  • You must provide accurate registration information and keep it current
  • You are responsible for all activity under your account
  • You must protect your password and use multi-factor authentication when available
  • Do not share account credentials; each user should have their own login
  • Notify us immediately at security@gigiguides.ai (placeholder — confirm alias is live) if you suspect unauthorized access

We may suspend or lock accounts showing signs of compromise while we investigate.

4. Permitted use

Summary: Use the Service for its intended purpose — coaching, compliance advisory, team visibility, and client communication in real estate workflows.

You may use GigiGuides.Ai to:

  • Receive AI coaching on your calls, conversations, and workflows
  • Route calls and generate transcripts through our integrated telephony layer
  • Review compliance advisories on your communications and documents
  • Collaborate with your team under the visibility rules your brokerage configures
  • Integrate with connected CRMs, calendars, and email tools you are authorized to use
  • Export your own data at any time

You may not use the Service outside these intended purposes without our written permission.

5. Prohibited conduct — including the "No Jerks Clause"

Summary: Be decent. Do not break the law. Do not abuse the product. Do not abuse people.

You may not, and may not allow anyone using your account to:

  • Violate any law, regulation, or third-party right
  • Attempt to reverse-engineer, scrape, or otherwise extract our software, models, or prompt architecture
  • Probe, scan, or test the security of the Service without written authorization
  • Interfere with or disrupt the Service or the networks connected to it
  • Introduce malware, attempt credential stuffing, or conduct denial-of-service attacks
  • Misrepresent your identity, role, or license status
  • Record calls without obtaining all consents required by applicable federal and state law
  • Use the Service to harass, defraud, stalk, or discriminate against any person

5.2 The No Jerks Clause

GigiGuides reserves the right to suspend or terminate any account — immediately, without refund — if the user is abusive to their clients, teammates, or to GiGi. Culture protection is not a suggestion.

We built GigiGuides around a transparent coaching culture. That culture only works if people treat each other with basic respect. Abusive conduct includes but is not limited to: slurs; threats; sustained demeaning behavior toward clients or colleagues; weaponizing team-visibility features to humiliate teammates; and directing persistent hostile language at GiGi in a way that indicates broader behavior patterns. We will investigate in good faith, give you a chance to respond where safe and appropriate, and act proportionately. In clear cases, we act immediately.

5.3 Misuse of compliance features

  • Do not hold out GigiGuides' compliance advisories as formal legal advice to your clients
  • Do not bypass flagged warnings and then attribute resulting regulatory issues to the Service
  • Do not use the Service to generate content designed to evade fair-lending, fair-housing, RESPA, TILA, ECOA, or other consumer-protection laws

6. Advisory-only compliance disclaimer

Summary: GigiGuides gives coaching advice. It is not your lawyer, your compliance officer, or your broker of record. You and your licensed supervisors remain fully responsible for regulatory compliance.

This is one of the most important sections of these Terms. Read it carefully.

GigiGuides.Ai provides coaching, guidance, and advisory outputs intended to help real estate professionals communicate more effectively and spot potential compliance risks earlier. All outputs from the Service — including compliance observations, flagged-risk warnings, suggested scripts, drafted communications, and any other AI-generated content — are advisory only.

GigiGuides.Ai:

  • is not a law firm and does not provide legal advice
  • is not a licensed real estate broker, mortgage broker, lender, appraiser, title insurer, or escrow agent
  • does not establish an attorney-client, broker-client, or fiduciary relationship with you
  • does not guarantee that any flagged risk is accurate or that any unflagged content is compliant
  • does not substitute for independent legal, tax, compliance, or professional review

You, your licensed broker, your designated managing broker, your compliance officer, and your legal counsel remain solely responsible for regulatory compliance on all customer-facing communications, marketing, disclosures, documents, and conduct. This includes (without limitation) compliance with:

  • Federal real estate and consumer protection laws (Fair Housing Act, RESPA, TILA, ECOA, Fair Lending, UDAAP, TCPA, CAN-SPAM, GLBA)
  • State real estate licensing laws, advertising rules, and consumer protection statutes
  • Local ordinances and MLS / REALTOR Code of Ethics obligations
  • Any contractual obligations you have to your brokerage, your franchise, or your clients

If our compliance advisory misses something, or flags something it should not have, you are still responsible. The compliance overlay is a coaching tool, not a safety net.

7. Mortgage module beta disclosure

Summary: The mortgage module is beta. Treat it that way.

The mortgage coaching module is a BETA feature through MVP-3. Its coverage is narrower, its training corpus is newer, and its edge cases are less battle-tested than our core real-estate modules.

All mortgage-module outputs are advisory only. The broker, lender, and licensed loan officer remain solely responsible for compliance with RESPA, TILA, ECOA, HMDA, Fair Lending, state mortgage licensing law, and all other applicable federal, state, and local requirements.

During beta:

  • Features may change, be withdrawn, or behave inconsistently
  • We may collect additional telemetry specifically to improve the beta (always per our Privacy Policy — no model training on your data)
  • Beta access may be priced separately or bundled at our discretion
  • We are grateful for your feedback and we will tell you when the module exits beta

8. Intellectual property

Summary: Our product stays ours. Your content stays yours. We do not fork, retool, or train on your data — ever.

8.1 Our IP

Giant Guidance Inc. owns all right, title, and interest in and to the GigiGuides.Ai platform, including the software, the GiGi persona, prompt architecture, coaching frameworks, compliance overlays, documentation, trademarks, and all improvements to the foregoing. These Terms do not grant you any rights in our IP except the limited license to use the Service as described.

8.2 Your content

You retain ownership of content you or your organization create, upload, or generate through the Service, including your call recordings, transcripts, CRM records, and coaching contributions ("Your Content").

8.3 Vertical Expansion Rights Clause §3 — No Forks, No Training, No Retooling

Consistent with our Vertical Expansion Rights Clause §3.2 ("No Forks, No Training, No Retooling"):

  • We do not train, fine-tune, or otherwise use Your Content to train any AI model — ours or anyone else's
  • We do not fork Your Content or its derivatives into separate products or verticals
  • We do not retool Your Content to build competing offerings
  • We do not license Your Content to third parties for their training purposes

This is a hard commitment. Our sub-processor contracts (including with Anthropic) prohibit training on customer data.

8.4 Feedback

If you send us feedback, suggestions, or feature requests, you grant us a non-exclusive, perpetual, royalty-free license to use that feedback to improve the Service. Feedback is not Your Content for purposes of Section 8.3.

9. User-generated content license (coaching contributions)

Summary: When you contribute coaching patterns or share best practices into shared team libraries, you grant us a limited license to use them inside the product — never to train models, never to resell.

If you voluntarily contribute coaching templates, scripts, role-play scenarios, or similar materials into a shared team or marketplace library within the Service ("Coaching Contributions"), you grant Giant Guidance Inc. a worldwide, non-exclusive, royalty-free license to host, display, reproduce, and distribute those Coaching Contributions within the Service for the purposes you designate (e.g., team-only, brokerage-only, marketplace).

This license is limited to operating the Service. It does not permit model training, does not permit resale outside the Service, and terminates when you delete the contribution (subject to a reasonable propagation window).

You represent that you have the rights to contribute what you contribute and that it does not violate anyone else's rights.

10. Subscription, billing, and pricing

Summary: Pricing, billing cycle, and refund policy finalize between MVP-1 and MVP-2. Placeholders below will harden before paid launch.

  • Pricing: [PLACEHOLDER — pricing tiers finalized between MVP-1 and MVP-2, ahead of Phase 2 paid launch]
  • Billing cycle: [PLACEHOLDER — monthly / annual]
  • Payment processor: [PLACEHOLDER — e.g., Stripe]
  • Taxes: you are responsible for applicable sales, use, and VAT/GST taxes
  • Refunds: [PLACEHOLDER — baseline posture: pro-rata refund on service failure attributable to us; no refund for No Jerks Clause terminations]
  • Price changes: at least 30 days' notice before a renewal at a changed price
  • Failed payment: we may suspend access after a reasonable grace period; data is preserved per the retention schedule in our Privacy Policy

Specific contract terms in signed enterprise agreements control over this section for those customers.

11. Termination

Summary: You can cancel any time. We can cancel for cause, and in limited cases without cause with notice.

11.1 Termination by you

You may cancel your account at any time from account settings or by emailing us. Cancellation takes effect at the end of your current billing period unless you request immediate termination.

11.2 Termination by us for cause

We may suspend or terminate your account immediately, without refund, if you:

  • Materially breach these Terms
  • Trigger the No Jerks Clause (Section 5.2)
  • Engage in conduct that creates legal, security, or reputational risk to Giant Guidance or to other users
  • Fail to pay amounts owed after reasonable notice
  • Use the Service in a way that threatens the integrity of our compliance commitments to other customers

11.3 Termination by us without cause

We may terminate your account without cause with at least 30 days' written notice. In that case, we will pro-rate any prepaid fees for the unused portion of your subscription.

11.4 Effect of termination

On termination, your right to access the Service ends. Data retention continues per our Privacy Policy Section 5 (including the 60-day soft-delete window and tiered retention schedule). Sections that by their nature should survive termination (including IP, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution) survive.

12. Data export and deletion rights

Summary: Your data, your call. Export or delete whenever you want.

  • Export: You can export Your Content at any time in standard formats (CSV, JSON, audio files where applicable) through the in-product export tool or by emailing privacy@gigiguides.ai
  • Deletion: You can delete individual records or your entire account. Deletion triggers the 60-day soft-delete grace period followed by tiered deletion per the Privacy Policy
  • Post-termination export window: For 30 days after termination, you can request a final export
  • Audit-log and anonymized-aggregate exceptions: As described in Privacy Policy Section 5, hashed audit logs and anonymized aggregate patterns persist indefinitely and are not user-deletable because they no longer identify you

13. Disclaimer of warranties

Summary: The Service is provided "as is." We do not guarantee outcomes, and AI outputs can be wrong.

To the maximum extent permitted by law:

  • THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED
  • WE DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE
  • WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE AGAINST ALL THREATS
  • WE DO NOT WARRANT ANY BUSINESS, SALES, CONVERSION, OR COMPLIANCE OUTCOME
  • AI-GENERATED OUTPUTS CAN BE WRONG, INCOMPLETE, OR OUTDATED. YOU ARE RESPONSIBLE FOR REVIEWING AND VALIDATING ANY OUTPUT BEFORE RELYING ON IT IN CLIENT-FACING COMMUNICATIONS OR REGULATORY FILINGS.

Some jurisdictions do not allow certain warranty disclaimers; in those jurisdictions, our disclaimers apply to the fullest extent permitted.

14. Limitation of liability

Summary: Our total liability is capped, and we are not liable for indirect damages. Typical SaaS boilerplate, honestly stated.

To the maximum extent permitted by law:

  • IN NO EVENT WILL GIANT GUIDANCE INC., ITS AFFILIATES, OR ITS PERSONNEL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST CLIENTS, LOST GOODWILL, OR REGULATORY FINES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
  • OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100)

These limits apply to the fullest extent permitted by law. Some jurisdictions do not allow certain limitations; in those jurisdictions our liability is limited to the fullest extent permitted.

15. Indemnification

Summary: If your misuse of the Service causes us to get sued, you cover us. Pretty standard.

You agree to defend, indemnify, and hold harmless Giant Guidance Inc. and its personnel from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising out of or related to:

  • Your use or misuse of the Service
  • Your violation of these Terms
  • Your violation of any law or any third-party right (including privacy, publicity, or IP rights)
  • Your reliance on advisory outputs without the independent compliance review required by Section 6
  • Any content you upload, contribute, or transmit through the Service
  • Any regulatory action against you or your brokerage

We will notify you of any claim subject to indemnification and will cooperate with your defense. We may participate in the defense with counsel of our choosing at our own expense.

16. Governing law

Summary: These Terms are governed by Colorado law.

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-laws principles. For consumers in states whose laws grant rights that cannot be waived, those rights prevail to the extent of the conflict.

17. Dispute resolution

Summary: Informal resolution first. Then binding arbitration through AAA. Any in-court disputes are filed in Arapahoe County, Colorado.

17.1 Informal resolution first

Before filing any formal claim, please email us at legal@giantguidance.com with a description of the dispute and what you want. We commit to a good-faith response within 30 days.

17.2 Binding arbitration — default path

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitrator's decision is final and binding. Judgment on the award may be entered in any court of competent jurisdiction.

  • Seat of arbitration: Denver, Colorado (or, at both parties' agreement, another mutually-acceptable location).
  • Language: English.
  • Fees: AAA fees are shared per AAA's Consumer Rules where applicable; otherwise split equally unless the arbitrator determines otherwise.
  • Carve-outs: small-claims court actions (within jurisdictional limits) and equitable relief to protect IP rights remain available outside arbitration.

17.3 Forum for non-arbitrable matters

For disputes not subject to arbitration (e.g., IP injunctive relief, small-claims), the exclusive forum is the state and federal courts located in Arapahoe County, Colorado. You and we consent to personal jurisdiction and venue in those courts.

17.4 Class-action waiver

You and Giant Guidance Inc. each agree that disputes will be resolved on an individual basis. Neither party may bring a claim as a plaintiff or class member in any class, collective, or representative action. This waiver does not apply to disputes that cannot be waived as a matter of law.

17.5 Time limit

Any claim must be brought within one (1) year of the event giving rise to it, to the extent permitted by law.

18. Changes to these terms

Summary: We will update these terms as we learn more, finish attorney review, and evolve the product. Material changes come with advance notice.

  • Non-material changes (clarifications, typo fixes, contact-info updates): updated "Last updated" date, no further notice
  • Material changes (pricing structure, dispute resolution mechanics, new restrictions on use): at least 30 days' advance notice by email and in-product banner
  • Version history: tracked in the footer of this document

Continued use after the effective date of a material change constitutes acceptance. If you disagree, you may terminate per Section 11.1 before the effective date.

19. SMS Service Terms

Summary: Optional SMS notifications via Twilio over a US 10DLC registered carrier. You opt in during onboarding and can opt out any time. Consent to receive SMS is not a condition of using the Service.

GigiGuides sends SMS notifications via Twilio (US 10DLC registered carrier).

Message types: lead-followup reminders, weekly coaching plan summaries, compliance deadline alerts, drill practice prompts, and account safety check-ins.

Frequency: typically 1-5 messages per week per active user. Frequency may vary.

Opt-in: users explicitly consent during the in-app onboarding by tapping a clearly-labeled button. Default state is OFF — users must affirmatively opt in. The exact in-app consent screen reads: "Get GigiGuides reminders and alerts via SMS? You will receive 1-5 messages per week including lead-followup reminders, compliance deadline alerts, weekly coaching summaries, and drill practice prompts. Standard messaging and data rates may apply. Reply STOP at any time to opt out, or HELP for support."

By opting into SMS, you authorize GigiGuides to send automated text messages to the phone number provided. Consent is not a condition of using GigiGuides.

You agree that we may use the phone number associated with your account to send you the SMS notifications you opted into.

Opt-out: text STOP, END, CANCEL, QUIT, UNSUBSCRIBE, REVOKE, OPTOUT, or STOPALL to the GigiGuides number at any time. Opt-out is processed immediately. You can also toggle SMS off in Settings → Notifications.

Help: text HELP or INFO to receive support information. You can also email support at hello@gigiguides.ai.

Rates: Standard messaging and data rates may apply. Carrier rates are determined by your mobile carrier and are not controlled by GigiGuides. GigiGuides is not responsible for carrier-imposed fees.

20. SMS Messaging Terms

Summary: Account and onboarding texts only, opt out any time with STOP, get help with HELP.

SMS Messaging Terms - GigiGuides / GiGi. By providing your mobile number you consent to receive account and onboarding text messages from GiGi (GigiGuides): setup links, reminders, status notifications, and replies to messages you send us. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to unsubscribe at any time. Support: support@gigiguides.ai. Carriers are not liable for delayed or undelivered messages.

  • v0.1 — 2026-04-20 — STARTER — attorney review pending. Drafted in good faith to satisfy Google OAuth verification prerequisites, Twilio trust-hub onboarding, and similar partner gates. Content reflects MVP-1 operating intent as of April 2026. Binding final version (v1.0) will supersede this document following attorney review, targeted for post-May 10, 2026 Phase 2 budget gate.

GigiGuides.Ai is a product of Giant Guidance Inc. "GiGi" is a trademark of Giant Guidance Inc.